
Expecting the unexpected: How data-driven predictive maintenance can enhance fleet performance
Imagine getting set up for a busy day of work and finding out that one of your vehicles needs unexpected repairs. The unplanned downtime and maintenance could be costly while impacting the rest of your fleet and the wider business. So how can you avoid unexpected breakdowns before they happen?
Fleet managers already know the importance of effective preventative maintenance 鈥 from daily vehicle checks to regular repair schedules. But, for many, this typically only covers the issues that they see on a day-to-day basis. Also, vehicles often experience the same one-size-fits-all approach to maintenance. Factors like age, utilisation and pre-existing issues can easily be overlooked in the interests of getting a vehicle back out on the road as swiftly as possible.
There is, however, another 鈥 more effective 鈥 way to approach maintenance. As fleet connectivity grows, fleet managers can shift their focus beyond the bonnet and into the inner workings of individual vehicles by using predictive maintenance to highlight issues before they become serious.
When augmented with solutions that provide accurate, data-driven insights, this type of maintenance can further help fleet managers to drive performance by avoiding unplanned vehicle downtime, improving operational efficiency and reducing operating costs.
Tien-Zyee Chen, Telematics Business Development Manager, Asia, Shell Fleet Solutions鈥淥ne challenge for fleet managers is that they cannot really monitor or check every vehicle daily. Some vehicles will be a long distance from their base and may come back in only once every month for maintenance. With solutions that provide errors and reports, fleet managers can call the vehicles back when needed to do a full check 鈥 helping to avoid potential issues and increase vehicle uptime.鈥
Three ways predictive maintenance can enhance fleet performance
Peering into a vehicle鈥檚 future requires a little more than a crystal ball. Predictive maintenance relies on telematics to collect and process data points from vehicles of all models across a fleet. These can then be used to pick out patterns from previous failures while generating real-time information from major components like the engine, transmission and brakes.
Olesya Mavasheva, Global Telematics Product Manager, Shell Fleet SolutionsEfficiency is a key driver for fleet managers looking to be more proactive with maintenance and identify potential vehicle health issues in advance. Predictive maintenance creates the opportunity to be more efficient, reducing the cost of potential repairs while enabling fleets to schedule maintenance in a way that does not impact overall operations and the bottom line of their business.
1. Maximise engine performance
Maintaining peak engine performance can require a delicate balance. For example, low oil levels can create friction between components and place additional strain on the engine, resulting in reduced fuel mileage. Conversely, too much engine oil can cause oil churning and spin losses 鈥 leading to reduced fuel economy.
Engine data from telematics helps fleet managers to keep that balance, tracking changes in everything from engine revolutions per minute (RPM) and odometer readings to the number of hours an engine has been in operation for.
This enables fleet managers to closely monitor engine fault code information and engage in predictive maintenance 鈥 dealing with engine issues before they lead to failures that require costly repairs. It also keeps engines running more smoothly, helping to improve vehicle uptime and drive overall fleet efficiency.

2. Extend vehicle lifecycle with maintenance reminders and reports
With supply shortages on parts causing maintenance issues for fleets, it is essential for them to maintain the good health of their vehicles.1 Also, as businesses transition to low- and zero-carbon alternatives, extending the service life of existing fleets unlocks the opportunity for fleet managers to focus investment into the technologies that will help to future-proof their business.
As well as offering insights into vehicle health, telematics also enables fleet managers to better manage their preventative maintenance needs through proactive scheduling and reminders. Also, by combining diagnostic faults with engine data and the ability for drivers to flag issues as they arise, it supports the development of effective preventative maintenance practices.
For example, a telematics solution with an 鈥楨ngine Light On鈥 feature can identify the vehicles being driven with the 鈥楥heck Engine鈥 light on. This can then be used to schedule maintenance and prevent serious issues.2 When the average time to clear the light is 90 days, that represents roughly three months of performance optimisation that fleet managers with access to this scheduling reminder can achieve.2
Another example is a feature like a Dynamic Vehicle Maintenance Report, which enables fleet managers to prioritise their maintenance resources and improve utilisation by highlighting vehicles that are approaching their service date. Drivers can also play a role in managing vehicle maintenance.

3. Demonstrate the business case for EV adoption
Making the economic case for transitioning a fleet to EVs is not easy, no matter how sure businesses are that it represents their most viable route to decarbonisation. As research from Shell and Deloitte shows, 95% of fleet managers see EVs as the long-term solution for their business.3 However, 42% also say that uncertainty around the costs of such a transition presents a major barrier to their progress.3
The good news for fleet managers is that, with fewer moving parts and no build-up of particulates, EVs typically have lower maintenance costs. Regenerative braking systems also create less strain on brake pads, further reducing the need for repairs and replacements. That leaves batteries as the major components requiring attention 鈥 and predictive maintenance offers the opportunity to keep them running optimally.
For example, battery degradation is one of the key maintenance issues that EV fleets face. Just as fleet managers need to keep a watchful eye on the engine health of their internal combustion engine vehicles (ICEs), monitoring battery health is critical to maintaining EV fleet performance. This is where the data from predictive maintenance practices 鈥 providing insights via the Electrical Systems Rating (ESR) report 鈥 can help to identify issues ahead of time, enabling fleet managers to avoid disruption to their operations while gaining greater control over the costs of their EV transition

Why proactive maintenance is key to any fleet strategy
These are just three examples of how telematics-led predictive maintenance can deliver performance benefits for fleets of all sizes and types.
Sasha Arasteh, E-Mobility and Services Manager, Americas, Shell Fleet Solutions鈥淚n the current landscape, fleets must keep and maintain their vehicles for longer. Taking a proactive approach to preventative maintenance can help fleet managers save time and money. They can mitigate and avoid costly repairs while reminders, reporting and alerts give greater visibility over wear and tear 鈥 helping to improve the fleet鈥檚 total cost of ownership (TCO).鈥
By using connected, digital solutions (such as Shell鈥檚 Telematics solution) that ensure timely maintenance reminders, fleet managers can reduce the risk of unexpected breakdowns 鈥 helping to increase the productivity of their fleet, lower maintenance costs and improve their total cost of ownership (TCO).
References
1 GeoTab. 鈥淓xtend Vehicle lifecycle with maintenance reminders and reporting.鈥 2020
2 Shell & Deloitte. 鈥淣avigating Fleet Decarbonisation: A guide to driving a successful transition.鈥 2022.
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